1. Order Cancellation
- Direct cancellation is not available. Customers must update Chat Support on the app before the order is dispatched to request a cancellation.
- Orders already dispatched or prepared cannot be canceled.
2. Refund Policy
- Refunds are applicable in the following cases:
○ Approved cancellations through Chat Support before dispatch.
○ Items delivered in a damaged, defective, or incorrect condition.
○ Non-delivery due to vendor or logistical issues. - Refunds will be processed within 7-10 business days to the original payment method.
3. Non-Refundable Items
- Perishable goods such as fresh food, meat, and dairy products are non-refundable unless delivered in unsatisfactory condition.
- Customized or personalized products are not eligible for refunds.
4. Partial Refunds
- If only part of the order is eligible (e.g., missing items), partial refunds will be processed.
5. Replacement Policy
- Damaged or incorrect items may qualify for a replacement if reported within 24 hours of delivery.
6. Initiating Refunds or Cancellations
- Customers must contact Chat Support through the QBuy Panda app/website for cancellations or refunds.
7. Service-Specific Rules
- Subscriptions (e.g., milk or cleaning services) require 24 hours notice for cancellations. Refunds are applicable only for unused portions
8. Vendor Responsibility
- Vendors are responsible for product quality. Refund requests related to vendor issues will be verified before approval.
9. Discretionary Right
- QBuy Panda reserves the right to approve or deny refund requests based on specific conditions.
10. Contact for Support
For any refund or cancellation queries, please reach out via whatsapp.
